Defective or Damaged Products: If you receive a defective or damaged product, please contact us within a specified timeframe with proof of purchase. We will arrange for a refund or replacement, depending on your preference and product availability.
Return Eligibility: To be eligible for a refund, the product must be unused, in its original packaging, and accompanied by the proof of purchase.
Return Process: Contact our customer support to initiate the return process. We will provide instructions on how to return the product. Shipping costs for return may be covered by us or require you to bear the cost, depending on the circumstances.
Refund Options: Upon receiving the returned product, we will inspect it. If the return is approved, we will process the refund within a specified timeframe. The refund may be issued back to the original payment method or as store credit, depending on your preference.
Non-Refundable Items: Certain items may not be eligible for a refund, such as personalized or customized products. Please check the product description or contact our customer support for clarification.
Change of Mind Returns: We do not offer refunds for change of mind or personal preference. However, we may consider exchanges or store credit in such cases, subject to our discretion.
Refund Exceptions: We reserve the right to deny a refund if the returned product does not meet the specified conditions or if the return request is made beyond the specified timeframe.
Communication: We will keep you updated throughout the refund process via email or other agreed-upon communication channels.